Effective Date: 10 May 2026
Business Name: MoboEV
Operated By: Ants4u International Pvt. Ltd.
Website: moboev.com
Email: moboevofficial@gmail.com
Customer Support: +91 7428-110-233
1. Introduction
MoboEV, operated by Ants4u International Pvt. Ltd., values the privacy and security of rider information.
This Privacy Policy explains how MoboEV collects, uses, stores, protects, processes, and shares personal information obtained through the website, rider registration process, KYC verification, vehicle rental operations, payment systems, customer support, and associated communication channels.
By using the MoboEV platform, registering as a rider, submitting KYC documents, making payments, or accessing any services offered by MoboEV, the user agrees to the practices described in this Privacy Policy.
2. Information We Collect
MoboEV may collect the following categories of information:
A. Personal Information
- Full name
- Mobile number
- WhatsApp number
- Email address
- Residential address
- Emergency contact details
- Date of birth
- Profile photograph
B. KYC & Verification Information
- Aadhaar details
- PAN details
- Driving License information
- Government-issued identity documents
- Address proof
- Selfie verification images
- Other verification documents where required
C. Rental & Vehicle Information
- Rental ID
- Vehicle allotment details
- Rental plan information
- Rental history
- Vehicle return records
- Penalty records
- Usage-related operational information
D. Payment Information
- Payment transaction details
- Payment status
- Billing information
- Security deposit records
- Refund details
MoboEV does not store complete debit card, credit card, UPI PIN, CVV, or banking credentials on its servers.
E. Technical & Website Information
- IP address
- Browser information
- Device information
- Login timestamps
- Website activity logs
- Cookie data
3. Purpose of Information Collection
MoboEV collects and processes information for purposes including:
- Rider registration and authentication
- KYC verification
- Vehicle allotment and management
- Rental plan administration
- Payment processing
- Fraud prevention and risk management
- Customer support
- Legal and compliance obligations
- Traffic violation management
- Service notifications and reminders
- WhatsApp communication
- Platform security and monitoring
- Improvement of services and operations
4. WhatsApp Communication Consent
By registering with MoboEV, the rider expressly consents to receive communication through WhatsApp Business messaging services.
Such communication may include:
- OTP verification
- Account authentication
- Vehicle allotment updates
- Rental confirmations
- Payment reminders
- Plan renewal notifications
- Plan expiry alerts
- Overdue notifications
- Customer support communication
- Service-related operational updates
MoboEV does not send unauthorized spam or misleading promotional messages.
Users may opt out of non-essential promotional communication by contacting customer support.
5. Use of Payment Gateways
Payments on the platform may be processed through third-party payment gateway providers including Razorpay and other authorized payment processors.
Payment gateways may independently collect and process financial information in accordance with their own privacy policies.
MoboEV is not responsible for third-party payment processor systems, policies, or operational interruptions.
6. Data Sharing & Disclosure
MoboEV may share information with:
- Payment gateway providers
- KYC verification partners
- Technical service providers
- Customer support providers
- Insurance or legal service partners
- Government authorities where legally required
- Law enforcement agencies in cases involving fraud, theft, criminal activity, or legal investigation
MoboEV does not sell rider personal information to unrelated third parties.
7. Data Storage & Security
MoboEV implements reasonable technical and administrative safeguards to protect rider information.
Security measures may include:
- Restricted access controls
- Password-protected systems
- Secure cloud infrastructure
- Monitoring systems
- Encryption practices where applicable
While reasonable efforts are taken to secure data, no online platform can guarantee absolute security.
Users are responsible for maintaining confidentiality of their login credentials.
8. Data Retention
MoboEV retains rider information for as long as necessary for:
- Operational purposes
- Rental management
- Financial accounting
- Legal compliance
- Dispute resolution
- Fraud prevention
- Regulatory obligations
Retention duration may vary depending on applicable laws and operational requirements.
9. Data Deletion Requests
Riders may request deletion of personal information after discontinuation of rental services.
Deletion requests may be submitted through:
- Email communication
- Customer support
MoboEV may retain certain information where required for:
- Legal obligations
- Taxation compliance
- Financial records
- Fraud prevention
- Pending disputes
- Law enforcement requirements
Deletion requests are subject to verification and operational processing timelines.
10. Cookies & Tracking Technologies
MoboEV may use cookies and similar technologies for:
- Login sessions
- User authentication
- Website functionality
- Analytics
- Security monitoring
- Performance optimization
Users may disable cookies through browser settings; however, certain features of the platform may not function properly.
Continued use of the website constitutes consent to the use of cookies as described in the Cookie Policy.
11. Rider Rights
Subject to applicable laws, riders may:
- Access their profile information
- Request correction of inaccurate information
- Update contact details
- Request deletion of eligible data
- Withdraw non-essential communication consent
MoboEV may require identity verification before processing certain requests.
12. Third-Party Links & Services
The MoboEV platform may contain links or integrations with third-party websites or services.
MoboEV is not responsible for the privacy practices, content, or security standards of external platforms.
Users are encouraged to review the policies of third-party services independently.
13. Children’s Privacy
MoboEV services are intended only for individuals legally eligible to operate vehicles.
The platform is not intended for minors under 18 years of age.
MoboEV does not knowingly collect personal information from children.
14. Fraud Prevention & Monitoring
MoboEV reserves the right to monitor activities and investigate suspicious behavior including:
- Fake registrations
- Identity misuse
- Payment fraud
- Vehicle misuse
- Unauthorized access attempts
- Policy violations
Relevant information may be shared with authorities where legally required.
15. Policy Updates
MoboEV reserves the right to update or modify this Privacy Policy at any time.
Updated versions may be published on the website and become effective immediately unless otherwise stated.
Continued use of the platform after updates constitutes acceptance of revised policies.
16. Governing Law
This Privacy Policy shall be governed by the laws of India.
Any disputes arising in relation to privacy or data handling shall be subject to the jurisdiction of courts located in Delhi, India.
17. Contact Information
MoboEV
Operated by Ants4u International Pvt. Ltd.
Website: moboev.com
Email: moboevofficial@gmail.com
Customer Support: +91 7428-110-233