Effective Date: 26 July 2026
Business Name: MoboEV LLP
Website: moboev.com
Contact Email: connect@moboev.com
Customer Support: +91 8580 8570 85

1. Introduction

This Refund & Cancellation Policy explains the terms governing cancellations, refunds, security deposit settlements, deductions, and related financial matters associated with MoboEV rental services.

By registering with MoboEV, selecting rental plans, making payments, or using rental services, the rider agrees to this policy.

2. Nature of Services

MoboEV provides company-owned electric two-wheelers on rental basis to approved riders after successful registration and KYC verification.

Rental services are operational in nature and may involve:

Vehicle reservation
Vehicle allotment
KYC processing
Fleet management
Maintenance scheduling
Operational allocation
Security and verification procedures

Accordingly, certain charges may become non-refundable after service activation or operational allocation.

3. Cancellation Before Vehicle Allotment

A rider may request cancellation before vehicle allotment.

In such cases:

Eligible payments may be refunded after deduction of applicable processing charges, verification expenses, gateway charges, or administrative costs.
KYC verification charges, if any, may be non-refundable.
Refund eligibility shall depend upon operational processing already completed by the Company.

4. Cancellation After Vehicle Allotment

Once a vehicle has been allotted, reserved, or operationally assigned to a rider:

Certain charges may become partially or fully non-refundable.
Administrative, logistics, fleet reservation, inspection, onboarding, or operational expenses may be deducted.
Refunds, if approved, shall be processed only after settlement verification.

The Company reserves the right to determine applicable deductions based on operational impact.

5. Cancellation After Rental Start

Once the rental period has commenced or the vehicle has been handed over:

Rental charges already utilized shall generally be non-refundable.
Early return of vehicle does not guarantee proportional refund.
Pending dues, penalties, damages, or operational charges may be adjusted before any settlement.

Refund requests in exceptional circumstances may be reviewed at the sole discretion of the Company.

6. Security Deposit Refunds

Where applicable, security deposits may be refundable subject to:

Successful vehicle inspection
No pending dues
No damage liability
No traffic challans
No missing accessories
No agreement violations
No recovery expenses

The Company may deduct amounts towards:

Vehicle damages
Battery damages
Missing charger or accessories
Cleaning charges
Late payment dues
Overdue penalties
Legal or recovery expenses
Traffic violations

Remaining eligible balance, if any, may be refunded after settlement processing.

7. Refund Processing Timeline

Approved refunds are generally processed within 7 to 30 working days depending on:

Inspection status
Payment gateway processing
Verification procedures
Banking timelines
Pending disputes or liabilities

Actual credit timelines may vary depending on banks or payment providers.

8. Non-Refundable Components

The following may generally remain non-refundable unless otherwise approved by the Company:

KYC processing charges
Platform onboarding fees
Convenience charges
Payment gateway charges
Documentation charges
Operational reservation costs
Used rental duration charges
Penalties arising from rider violations

9. Failed or Duplicate Transactions

In case of failed, excess, or duplicate payment transactions:

Riders should immediately contact customer support.
Verified excess payments may be adjusted or refunded after review.
Processing timelines may depend on banking and payment gateway systems.

10. Chargebacks & Payment Disputes

If a rider initiates a chargeback or payment dispute without valid operational basis:

The Company reserves the right to suspend services.
Pending liabilities may remain enforceable.
Legal recovery action may be initiated where necessary.

Operational records, allotment logs, digital communication records, and payment logs may be used as supporting evidence in dispute resolution.

11. Vehicle Non-Availability

In rare situations where the Company is unable to provide a vehicle after confirmed approval:

The rider may be offered alternate allotment options, revised timelines, or refund eligibility as determined by the Company.

Operational limitations, maintenance requirements, or fleet availability may affect allotment schedules.

12. Plan Changes & Renewals

The rider may apply for renewal, upgrade, downgrade, or change of rental plan after completion or expiry of the current active plan.

Any unused portion of an existing plan shall not automatically qualify for refund unless specifically approved by the Company.

New plans shall become applicable according to revised pricing and operational policies at the time of activation.

13. Fraudulent Activities

Refunds or cancellations may be rejected in cases involving:

Fake documentation
Identity fraud
Misrepresentation
Policy abuse
Payment fraud
Vehicle misuse
Agreement violations

The Company reserves the right to initiate legal proceedings where necessary.

14. Communication Regarding Refunds

Refund-related communication may be conducted through:

WhatsApp
Email
SMS
Calls
Website notifications

The rider agrees to maintain updated contact details for communication purposes.

15. Policy Updates

MoboEV reserves the right to modify this Refund & Cancellation Policy at any time.

Updated versions may be published on the website and become effective immediately unless otherwise stated.

Continued use of services constitutes acceptance of revised policies.

16. Governing Law & Jurisdiction

This Refund & Cancellation Policy shall be governed by the laws of India.

Any disputes arising in relation to refunds or cancellations shall be subject to the jurisdiction of courts located in Delhi, India.

17. Contact Information

MoboEV
Business Name: MoboEV LLP
Website: moboev.com
Contact Email: connect@moboev.com
Customer Support: +91 8580 8570 85