Data Deletion Request

Effective Date: 26 July 2026
Business Name: MoboEV LLP
Website: moboev.com
Contact Email: connect@moboev.com
Customer Support: +91 8580 8570 85

1. Introduction

MoboEV respects the privacy rights of riders and users.

This page explains the process through which registered riders may request deletion of their personal information associated with the MoboEV platform and services.

Users may submit data deletion requests after discontinuation of rental services, subject to applicable legal, operational, financial, and regulatory obligations.

2. Information Eligible for Deletion

Subject to verification and legal obligations, users may request deletion of:

Rider profile information
Contact details
KYC records
Uploaded documents
Website account information
Communication preferences
Stored operational records not legally required for retention

3. Information That May Be Retained

MoboEV may retain certain information where necessary for:

Legal compliance
Taxation requirements
Financial accounting
Fraud prevention
Pending disputes
Chargeback investigations
Traffic violation handling
Law enforcement obligations
Security and risk management

Retention duration may vary according to applicable Indian laws and operational requirements.

4. Verification Requirement

To protect rider privacy and prevent unauthorized deletion requests, MoboEV may verify the identity of the requester before processing any request.

Verification may include:

Registered mobile number confirmation
Rental ID verification
OTP verification
Government ID confirmation
Additional identity checks where necessary

5. Request Processing Timeline

Verified deletion requests are generally processed within 7 to 30 working days depending on:

Nature of the request
Pending obligations
Verification status
Legal or operational review requirements

6. How To Submit A Data Deletion Request

Users may request deletion through:

Email Request

Send an email to:

connect@moboev.com

Subject Line:
“Data Deletion Request – MoboEV”

Please include:

Full Name
Registered Mobile Number
Registered Email Address
Rental ID (if applicable)
Reason for Request

7. WhatsApp Communication Opt-Out

Users who only wish to stop receiving non-essential WhatsApp communication may contact customer support without requesting full account deletion.

Service-related communication required for active rentals, payments, legal obligations, or rider safety may still continue where applicable.

9. Fraudulent Requests

MoboEV reserves the right to reject or investigate suspicious, fraudulent, incomplete, or unauthorized deletion requests.

Submitting false requests or impersonating another user may result in legal action.

10. Policy Updates

MoboEV reserves the right to modify this Data Deletion Request Policy at any time.

Updated versions may be published on the website and become effective immediately unless otherwise stated.

11. Contact Information

MoboEV
Business Name: MoboEV LLP
Website: moboev.com
Contact Email: connect@moboev.com
Customer Support: +91 8580 8570 85