Effective Date: 10 May 2026
Business Name: MoboEV
Operated By: Ants4u International Pvt. Ltd.
Website: moboev.com
Email: moboevofficial@gmail.com
Customer Support: +91 7428-110-233
1. Introduction
MoboEV respects the privacy rights of riders and users.
This page explains the process through which registered riders may request deletion of their personal information associated with the MoboEV platform and services.
Users may submit data deletion requests after discontinuation of rental services, subject to applicable legal, operational, financial, and regulatory obligations.
2. Information Eligible for Deletion
Subject to verification and legal obligations, users may request deletion of:
- Rider profile information
- Contact details
- KYC records
- Uploaded documents
- Website account information
- Communication preferences
- Stored operational records not legally required for retention
3. Information That May Be Retained
MoboEV may retain certain information where necessary for:
- Legal compliance
- Taxation requirements
- Financial accounting
- Fraud prevention
- Pending disputes
- Chargeback investigations
- Traffic violation handling
- Law enforcement obligations
- Security and risk management
Retention duration may vary according to applicable Indian laws and operational requirements.
4. Verification Requirement
To protect rider privacy and prevent unauthorized deletion requests, MoboEV may verify the identity of the requester before processing any request.
Verification may include:
- Registered mobile number confirmation
- Rental ID verification
- OTP verification
- Government ID confirmation
- Additional identity checks where necessary
5. Request Processing Timeline
Verified deletion requests are generally processed within 7 to 30 working days depending on:
- Nature of the request
- Pending obligations
- Verification status
- Legal or operational review requirements
6. How To Submit A Data Deletion Request
Users may request deletion through:
Email Request
Send an email to:
moboevofficial@gmail.com
Subject Line:
“Data Deletion Request – MoboEV”
Please include:
- Full Name
- Registered Mobile Number
- Registered Email Address
- Rental ID (if applicable)
- Reason for Request
7. WhatsApp Communication Opt-Out
Users who only wish to stop receiving non-essential WhatsApp communication may contact customer support without requesting full account deletion.
Service-related communication required for active rentals, payments, legal obligations, or rider safety may still continue where applicable.
9. Fraudulent Requests
MoboEV reserves the right to reject or investigate suspicious, fraudulent, incomplete, or unauthorized deletion requests.
Submitting false requests or impersonating another user may result in legal action.
10. Policy Updates
MoboEV reserves the right to modify this Data Deletion Request Policy at any time.
Updated versions may be published on the website and become effective immediately unless otherwise stated.
11. Contact Information
MoboEV
Operated by Ants4u International Pvt. Ltd.
Website: moboev.com
Email: moboevofficial@gmail.com
Customer Support: +91 7428-110-233